Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Tuesday, January 10, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Tuesday, January 10, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, January 11, 2023
10:00 a.m. - 11:00 a.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
|
An Hour with Sam: The Policy's Position on Home-Sharing and How to Handle It
Wednesday, January 11, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The goal of this course is multifaceted. We will review reasons why our personal lines clients wish to participate in sharing activities. We will discuss concerns that exist when our clients offer their property and/or use property of others via popular web-enabled services such as VRBO, Airbnb and similar platforms. We’ll explore the most commonly-used homeowner coverage form and the endorsements introduced for these exposures. Finally, we’ll glance at the personal auto policy as well as watercraft and recreational vehicle coverage forms to better understand coverage issues that may arise when these items are shared with others.
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Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do
Thursday, January 12, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
Personal lines insurance consumers know the pinch of inflation on seemingly all goods and services. What’s the impact on personal insurance rates and coverage? This course reviews several factors as to how inflation across other industries impacts personal insurance and how to explain this to insureds. We’ll discuss options in various policies that can help insureds avoid underinsurance and help agents avoid E&O claims stemming from underinsurance situations.
|
Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Tuesday, January 17, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
|
Planting the Seed: Agent Strategies to Get and Keep Agribusiness Insureds
Tuesday, January 17, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
In order to reduce the thought of insurance as a commodity, the agent MUST enhance the value they bring to the agribusiness insurance buyer. This course will review the risk management process as well as available coverage forms and endorsements that allow agents to tailor the risk finance tool of insurance.
|
Bots, Crypto, Weed and Other Risks You Never Imagined Insuring (But Here We Are)
Thursday, January 19, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
Big data is watching your every move. Virtual currencies are powering transactions globally. Cars are driving themselves, stuff orbiting the earth can actually hurt you, genetically modified animals and marijuana are everywhere. This mind-blowing course discusses these and many other exposures that just recently would’ve seemed too futuristic to even exist (much less create an insurance concern) but here we are!
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Why Good People Do Bad Things: A Deep Dive Into Agency Ethics
Thursday, January 19, 2023
12:00 p.m. - 3:00 p.m.
3 Ethics Credits
Instructed by Terry Tadlock
Members $40
Non-members $60
|
Join agency principal and long-time insurance educator Terry Tadlock as he reviews the reasons why an agency’s leadership, culture and perception of ethical conduct often cause agency staff to make bad decisions with potentially devastating consequences for insureds.
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Lurking: Surprises In the Contractor’s CGL Policy & Endorsements to Watch Out For
Tuesday, January 24, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course examines a variety of Commercial General Liability policy features and endorsements that are sometimes added. We will focus on the effect these features and endorsements have on a contractor’s insurance program. While most of the endorsements discussed are reductions in coverage, some are important enhancements.
|
An Hour with Dave: All-Things Ordinance or Law (Personal and Commercial)
Wednesday, January 25, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $40
|
While many insurance pros are familiar with the term “Ordinance or Law”, many don’t have a keen understanding of its role in a homeowners or commercial property policy. This course reviews examples of ordinances and laws regarding damaged structures, the policy exclusions for compliance exposures as well as methods to insure them.
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Covering Online Fraud and Employees Who Turn Out to Be Crooks
Thursday, January 26, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course discusses two of the coverages available under commercial crime policies, with a focus on the Insurance Services Office (ISO) Commercial Crime program. We will begin with a discussion of the difference between Discovery and Loss Sustained coverage triggers. We will discuss Employee Theft coverage, the use of Employee Theft coverage to satisfy ERISA requirements and how the Employee Dishonesty coverage in the BOP differs from the Employee Theft Coverage in the Crime program. We will move on to a discussion of Computer and Funds Transfer Fraud including adding coverage for Fraudulent Impersonation/Social Engineering losses.
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An Hour with Nicole: Why Personal Lines Deductibles Always Confuse Insureds
Wednesday, February 1, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Deductibles are commonly understood when agents sell and service a policy. However, applying deductibles to a loss may work a little differently than insureds (and sometimes agents!) expect. This course uses several examples to fortify an agent’s understanding of both general and unique applications of deductibles in common personal lines policies.
|
Why Insurance to Value and Liability Limits are Always Wrong (and How to Fix That)
Thursday, February 2, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
This class takes an in depth look at insuring for the “worse case scenario” for both personal and commercial clients. A recent study indicates that 47% of your clients are at least 27% underinsured. After taking this class, I think you will agree that almost 75% of your clients are more than 50% underinsured!! This class takes a look at the problems with advice we have been giving our clients for 50 years!
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Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, February 2, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
|
Certificates and Additional Insureds: What Did I Do to Deserve This?!
Tuesday, February 7, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
Ask a hundred commercial insurance professionals to describe in a few words the most frustrating part of the job and 99 of them likely will answer “certificates” or “Additional Insured endorsements.” The seemingly constant changes to rules, requests, form filings, and other issues at best cause headaches, at worst, E&O claims! This course will review several common issues with COIs and AI endorsements and the best practices regarding their use.
|
“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Thursday, February 9, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
|
Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Thursday, February 9, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Cyber Coverage: Protecting Your Insureds From Hackers, Liars, & Really Bad Bots
Tuesday, February 21, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
The technology upon which today’s business depends creates new exposures for our insureds. We will examine the most common first and third-party exposures, including the laws concerning privacy and security of personal information and the effect they can have on our insureds. We will review some of the coverages available in the Cyber insurance market and discuss things to consider when selecting a product.
|
Ethical Dilemmas in Insurance and the Responsibilities of Agents
Tuesday, February 21, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course begins with an overview of ethics and various approaches to ethical decision-making. We will discuss the responsibilities of the insurance producer to prospects and clients, insurance carriers, and to third parties. Throughout the course, we will discuss various ethical dilemmas insurance producers face and possible solutions.
|
Mastering Business Income: Tools & Tips to Keep Insureds Flush
Thursday, February 23, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Many insurance pros know it’s the (indirect) loss after the (direct) loss that kills the business. Unfortunately, many lack an understanding of Business Income and related coverages to the point where such may not even be offered to an insured! This course is designed to dive deep into this essential coverage and prove to agents why it may be the most important insurance a business can have.
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Commercial Property: Recent Changes and Crucial Concepts
Tuesday, February 28, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
The Insurance Services Office’s (ISO) latest additions to its Commercial Property forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, March 1, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
|
More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market
Thursday, March 2, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credit
Instructed by Kym Martell
Members $40
Non-members $60
|
This course is designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues.
|
Growing Good Insurance: Using Property & Liability Endorsements to Fortify Farm Risks
Thursday, March 2, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This presentation will concentrate on the Insurance Services Office (ISO) Farm Property and Liability Coverage Forms and vital endorsements necessary for most clients involved in an agribusiness operation.
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Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Tuesday, March 7, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
|
Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Tuesday, March 7, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
All-Things Ethics: Agent Obligations, Standards, Authority and More
Thursday, March 9, 2023
8:00 a.m. - 11:00 a.m.
3 Ethics Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
This course uses a variety of scenarios to assist agents in ethical decision making. We will review several examples of agent obligations to insureds, carriers and others. We will discuss agency standards with regards to ethics, agent authority as perceived by others, and a variety of other situations.
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The Bad Thing Happened: Handling Commercial Claims & Coverage Disputes
Tuesday, March 14, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course looks at several common commercial lines insurance policies and examples of actual claims that challenged the coverage (or lack thereof) provided. Agents who take this course will gain expertise in various coverage scenarios and be better positioned to advocate for the insured not if but when the bad thing happens.
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Employment Practices Liability - A Coverage No Business Can Afford to Be Without
Thursday, March 16, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course addresses many employment-related liability exposures faced by today’s employers: discrimination and harassment claims by employees and third parties, employee privacy concerns, retaliation claims, wage and hour claims and more. We will discuss the employment-related exposures and what features to look for in an Employment Practices Liability (EPL) policy.
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Certificates of Insurance and the Coverage Issues that Go With Them
Tuesday, March 21, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Certificates of Insurance and the endorsements often requested with them cause many problems for insurance agents trying to help commercial clients. We will review the things to consider before issuing a certificate and discuss ways to avoid some of the common problems and errors. We will discuss Additional Insureds, Waiver of Subrogation and some of the requests frequently made of agents.
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An Hour with Dave: Coverages That Keep a Business Income Loss From Bankrupting You
Wednesday, March 22, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The direct damage event (think fire or hurricane) has come and gone. Your insured is now faced with a new dilemma: how to keep the money flowing or risk losing the business. This course reviews essential coverages to keep your insured from going bankrupt including Business Income, Extra Expense, loss of utility services, spoilage and more.
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Flood Insurance, FEMA, and the NFIP
Thursday, March 23, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course follows the general curriculum for flood insurance training as set forth by FEMA. Completion of this course will satisfy FEMA’s 3-hour Basic Flood Insurance Course requirement for agents to sell flood insurance. This course incorporates discussion on recent changes with the NFIP as well as many general principles of flood insurance.
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Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do
Thursday, March 23, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
Personal lines insurance consumers know the pinch of inflation on seemingly all goods and services. What’s the impact on personal insurance rates and coverage? This course reviews several factors as to how inflation across other industries impacts personal insurance and how to explain this to insureds. We’ll discuss options in various policies that can help insureds avoid underinsurance and help agents avoid E&O claims stemming from underinsurance situations.
|
Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Tuesday, March 28, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Commercial Property: Recent Changes and Crucial Concepts
Tuesday, April 11, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
The Insurance Services Office’s (ISO) latest additions to its Commercial Property forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
Planting the Seed: Agent Strategies to Get and Keep Agribusiness Insureds
Tuesday, April 11, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
In order to reduce the thought of insurance as a commodity, the agent MUST enhance the value they bring to the agribusiness insurance buyer. This course will review the risk management process as well as available coverage forms and endorsements that allow agents to tailor the risk finance tool of insurance.
|
Covering Online Fraud and Employees Who Turn Out to Be Crooks
Wednesday, April 12, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course discusses two of the coverages available under commercial crime policies, with a focus on the Insurance Services Office (ISO) Commercial Crime program. We will begin with a discussion of the difference between Discovery and Loss Sustained coverage triggers. We will discuss Employee Theft coverage, the use of Employee Theft coverage to satisfy ERISA requirements and how the Employee Dishonesty coverage in the BOP differs from the Employee Theft Coverage in the Crime program. We will move on to a discussion of Computer and Funds Transfer Fraud including adding coverage for Fraudulent Impersonation/Social Engineering losses.
|
An Hour with Cathy: Certificates of Insurance - Headaches & Remedies
Wednesday, April 12, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
This course will familiarize the participants with some of the issues faced by insurance professionals when they issue Certificates of Insurance for their customers.
|
“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Thursday, April 13, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
|
Certificates and Additional Insureds: What Did I Do to Deserve This?!
Tuesday, April 18, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
Ask a hundred commercial insurance professionals to describe in a few words the most frustrating part of the job and 99 of them likely will answer “certificates” or “Additional Insured endorsements.” The seemingly constant changes to rules, requests, form filings, and other issues at best cause headaches, at worst, E&O claims! This course will review several common issues with COIs and AI endorsements and the best practices regarding their use.
|
An Hour with Nicole: Why Personal Lines Deductibles Always Confuse Insureds
Wednesday, April 19, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Deductibles are commonly understood when agents sell and service a policy. However, applying deductibles to a loss may work a little differently than insureds (and sometimes agents!) expect. This course uses several examples to fortify an agent’s understanding of both general and unique applications of deductibles in common personal lines policies.
|
Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, April 20, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
|
Lurking: Surprises In the Contractor’s CGL Policy & Endorsements to Watch Out For
Tuesday, April 25, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course examines a variety of Commercial General Liability policy features and endorsements that are sometimes added. We will focus on the effect these features and endorsements have on a contractor’s insurance program. While most of the endorsements discussed are reductions in coverage, some are important enhancements.
|
Why Good People Do Bad Things: A Deep Dive Into Agency Ethics
Tuesday, April 25, 2023
12:00 p.m. - 3:00 p.m.
3 Ethics Credits
Instructed by Terry Tadlock
Members $40
Non-members $60
|
Join agency principal and long-time insurance educator Terry Tadlock as he reviews the reasons why an agency’s leadership, culture and perception of ethical conduct often cause agency staff to make bad decisions with potentially devastating consequences for insureds.
|
An Hour with Dave: Fast Facts About Flood
Wednesday, April 26, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
Join David Thompson, CPCU, as he takes you down “life in the fast lane” looking at some of the most important aspects of the National Flood Insurance Program. Topics will include: the new Risk Rating 2.0, 30-day wait, private flood insurance, other structures, the HFIAA surcharge, the loss of grandfathering, and the new “glide path” for rating.
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Bots, Crypto, Weed and Other Risks You Never Imagined Insuring (But Here We Are)
Thursday, April 27, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
Big data is watching your every move. Virtual currencies are powering transactions globally. Cars are driving themselves, stuff orbiting the earth can actually hurt you, genetically modified animals and marijuana are everywhere. This mind-blowing course discusses these and many other exposures that just recently would’ve seemed too futuristic to even exist (much less create an insurance concern) but here we are!
|
Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Thursday, April 27, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Leadership and Liability: Insuring Executive Risk
Tuesday, May 9, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
Sometimes referred to as Management Liability coverages, this class will explore the importance of protecting your executives as they operate at home and around the world. Some of the policies to be analyzed include Directors & Officers Liability, Employment Practices, Fiduciary Liability, and Kidnap & Ransom protection. Since most of these policies have claims made triggers, we will explore the significant terms and condition that trigger coverage and/or prevent coverage from applying. Don’t let your executives leave home without these coverages!
|
Ethical Dilemmas in Insurance and the Responsibilities of Agents
Tuesday, May 9, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course begins with an overview of ethics and various approaches to ethical decision-making. We will discuss the responsibilities of the insurance producer to prospects and clients, insurance carriers, and to third parties. Throughout the course, we will discuss various ethical dilemmas insurance producers face and possible solutions.
|
Cyber Coverage: Protecting Your Insureds From Hackers, Liars, & Really Bad Bots
Wednesday, May 10, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
The technology upon which today’s business depends creates new exposures for our insureds. We will examine the most common first and third-party exposures, including the laws concerning privacy and security of personal information and the effect they can have on our insureds. We will review some of the coverages available in the Cyber insurance market and discuss things to consider when selecting a product.
|
An Hour with Cathy: Commercial Property Valuation Options (aka "How Big is the Check?!")
Wednesday, May 10, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
This course begins with a discussion of various types of valuation in commercial property insurance including replacement cost and actual cash value. We will discuss coinsurance, changes in values over the course of the policy term, state over-insurance laws as well as valued policy laws and functional valuation.
|
Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Thursday, May 11, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market
Thursday, May 11, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credit
Instructed by Kym Martell
Members $40
Non-members $60
|
This course is designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues.
|
An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, May 17, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
|
Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do
Thursday, May 18, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
Personal lines insurance consumers know the pinch of inflation on seemingly all goods and services. What’s the impact on personal insurance rates and coverage? This course reviews several factors as to how inflation across other industries impacts personal insurance and how to explain this to insureds. We’ll discuss options in various policies that can help insureds avoid underinsurance and help agents avoid E&O claims stemming from underinsurance situations.
|
Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Thursday, May 18, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Flood Insurance, FEMA, and the NFIP
Tuesday, May 23, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course follows the general curriculum for flood insurance training as set forth by FEMA. Completion of this course will satisfy FEMA’s 3-hour Basic Flood Insurance Course requirement for agents to sell flood insurance. This course incorporates discussion on recent changes with the NFIP as well as many general principles of flood insurance.
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Mastering Business Income: Tools & Tips to Keep Insureds Flush
Tuesday, May 23, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Many insurance pros know it’s the (indirect) loss after the (direct) loss that kills the business. Unfortunately, many lack an understanding of Business Income and related coverages to the point where such may not even be offered to an insured! This course is designed to dive deep into this essential coverage and prove to agents why it may be the most important insurance a business can have.
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An Hour with Sam: A Numbers Game - Mastering the Coverage Symbols in a Business Auto Policy
Wednesday, May 24, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The Insurance Services Office (ISO) Business Auto Coverage Form (CA 00 01 11 20) is an incredibly important risk finance tool for many insureds. Agents MUST understand this policy’s Coverage Symbols and how they are essential to the process of constructing adequate coverage. Whether your insured uses large trucks, pickups, private passenger autos, a keen understanding of this coverage form begins with the Coverage Symbols.
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Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Thursday, May 25, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
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Employment Practices Liability - A Coverage No Business Can Afford to Be Without
Wednesday, June 7, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course addresses many employment-related liability exposures faced by today’s employers: discrimination and harassment claims by employees and third parties, employee privacy concerns, retaliation claims, wage and hour claims and more. We will discuss the employment-related exposures and what features to look for in an Employment Practices Liability (EPL) policy.
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An Hour with Cathy: Certificates of Insurance - Headaches & Remedies
Wednesday, June 7, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
This course will familiarize the participants with some of the issues faced by insurance professionals when they issue Certificates of Insurance for their customers.
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Certificates and Additional Insureds: What Did I Do to Deserve This?!
Thursday, June 15, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
Ask a hundred commercial insurance professionals to describe in a few words the most frustrating part of the job and 99 of them likely will answer “certificates” or “Additional Insured endorsements.” The seemingly constant changes to rules, requests, form filings, and other issues at best cause headaches, at worst, E&O claims! This course will review several common issues with COIs and AI endorsements and the best practices regarding their use.
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“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Thursday, June 15, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
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Commercial Property: Recent Changes and Crucial Concepts
Tuesday, June 20, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
The Insurance Services Office’s (ISO) latest additions to its Commercial Property forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
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The Bad Thing Happened: Handling Commercial Claims & Coverage Disputes
Tuesday, June 20, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course looks at several common commercial lines insurance policies and examples of actual claims that challenged the coverage (or lack thereof) provided. Agents who take this course will gain expertise in various coverage scenarios and be better positioned to advocate for the insured not if but when the bad thing happens.
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An Hour with Nicole: Why Personal Lines Deductibles Always Confuse Insureds
Wednesday, June 21, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Deductibles are commonly understood when agents sell and service a policy. However, applying deductibles to a loss may work a little differently than insureds (and sometimes agents!) expect. This course uses several examples to fortify an agent’s understanding of both general and unique applications of deductibles in common personal lines policies.
|
Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, June 22, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
|
All-Things Ethics: Agent Obligations, Standards, Authority and More
Tuesday, June 27, 2023
8:00 a.m. - 11:00 a.m.
3 Ethics Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
This course uses a variety of scenarios to assist agents in ethical decision making. We will review several examples of agent obligations to insureds, carriers and others. We will discuss agency standards with regards to ethics, agent authority as perceived by others, and a variety of other situations.
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Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Tuesday, June 27, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
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An Hour with Dave: All-Things Ordinance or Law (Personal and Commercial)
Wednesday, June 28, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $40
|
While many insurance pros are familiar with the term “Ordinance or Law”, many don’t have a keen understanding of its role in a homeowners or commercial property policy. This course reviews examples of ordinances and laws regarding damaged structures, the policy exclusions for compliance exposures as well as methods to insure them.
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Growing Good Insurance: Using Property & Liability Endorsements to Fortify Farm Risks
Thursday, June 29, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This presentation will concentrate on the Insurance Services Office (ISO) Farm Property and Liability Coverage Forms and vital endorsements necessary for most clients involved in an agribusiness operation.
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Certificates of Insurance and the Coverage Issues that Go With Them
Thursday, June 29, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Certificates of Insurance and the endorsements often requested with them cause many problems for insurance agents trying to help commercial clients. We will review the things to consider before issuing a certificate and discuss ways to avoid some of the common problems and errors. We will discuss Additional Insureds, Waiver of Subrogation and some of the requests frequently made of agents.
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Covering Online Fraud and Employees Who Turn Out to Be Crooks
Tuesday, July 18, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course discusses two of the coverages available under commercial crime policies, with a focus on the Insurance Services Office (ISO) Commercial Crime program. We will begin with a discussion of the difference between Discovery and Loss Sustained coverage triggers. We will discuss Employee Theft coverage, the use of Employee Theft coverage to satisfy ERISA requirements and how the Employee Dishonesty coverage in the BOP differs from the Employee Theft Coverage in the Crime program. We will move on to a discussion of Computer and Funds Transfer Fraud including adding coverage for Fraudulent Impersonation/Social Engineering losses.
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An Hour with Sam: The Policy's Position on Home-Sharing and How to Handle It
Wednesday, July 19, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The goal of this course is multifaceted. We will review reasons why our personal lines clients wish to participate in sharing activities. We will discuss concerns that exist when our clients offer their property and/or use property of others via popular web-enabled services such as VRBO, Airbnb and similar platforms. We’ll explore the most commonly-used homeowner coverage form and the endorsements introduced for these exposures. Finally, we’ll glance at the personal auto policy as well as watercraft and recreational vehicle coverage forms to better understand coverage issues that may arise when these items are shared with others.
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Lurking: Surprises In the Contractor’s CGL Policy & Endorsements to Watch Out For
Thursday, July 20, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course examines a variety of Commercial General Liability policy features and endorsements that are sometimes added. We will focus on the effect these features and endorsements have on a contractor’s insurance program. While most of the endorsements discussed are reductions in coverage, some are important enhancements.
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Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Thursday, July 20, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Monday, July 24, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
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Why Good People Do Bad Things: A Deep Dive Into Agency Ethics
Tuesday, July 25, 2023
12:00 p.m. - 3:00 p.m.
3 Ethics Credits
Instructed by Terry Tadlock
Members $40
Non-members $60
|
Join agency principal and long-time insurance educator Terry Tadlock as he reviews the reasons why an agency’s leadership, culture and perception of ethical conduct often cause agency staff to make bad decisions with potentially devastating consequences for insureds.
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An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, July 26, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
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Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do
Thursday, July 27, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
Personal lines insurance consumers know the pinch of inflation on seemingly all goods and services. What’s the impact on personal insurance rates and coverage? This course reviews several factors as to how inflation across other industries impacts personal insurance and how to explain this to insureds. We’ll discuss options in various policies that can help insureds avoid underinsurance and help agents avoid E&O claims stemming from underinsurance situations.
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Flood Insurance, FEMA, and the NFIP
Monday, July 31, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course follows the general curriculum for flood insurance training as set forth by FEMA. Completion of this course will satisfy FEMA’s 3-hour Basic Flood Insurance Course requirement for agents to sell flood insurance. This course incorporates discussion on recent changes with the NFIP as well as many general principles of flood insurance.
|
Cyber Coverage: Protecting Your Insureds From Hackers, Liars, & Really Bad Bots
Wednesday, August 2, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
The technology upon which today’s business depends creates new exposures for our insureds. We will examine the most common first and third-party exposures, including the laws concerning privacy and security of personal information and the effect they can have on our insureds. We will review some of the coverages available in the Cyber insurance market and discuss things to consider when selecting a product.
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An Hour with Cathy: Commercial Property Valuation Options (aka "How Big is the Check?!")
Wednesday, August 2, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
This course begins with a discussion of various types of valuation in commercial property insurance including replacement cost and actual cash value. We will discuss coinsurance, changes in values over the course of the policy term, state over-insurance laws as well as valued policy laws and functional valuation.
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Ethical Dilemmas in Insurance and the Responsibilities of Agents
Thursday, August 3, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course begins with an overview of ethics and various approaches to ethical decision-making. We will discuss the responsibilities of the insurance producer to prospects and clients, insurance carriers, and to third parties. Throughout the course, we will discuss various ethical dilemmas insurance producers face and possible solutions.
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An Hour with Nicole: Why Personal Lines Deductibles Always Confuse Insureds
Wednesday, August 9, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Deductibles are commonly understood when agents sell and service a policy. However, applying deductibles to a loss may work a little differently than insureds (and sometimes agents!) expect. This course uses several examples to fortify an agent’s understanding of both general and unique applications of deductibles in common personal lines policies.
|
Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, August 10, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
|
Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Tuesday, August 15, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market
Tuesday, August 15, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credit
Instructed by Kym Martell
Members $40
Non-members $60
|
This course is designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues.
|
“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Thursday, August 17, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
|
Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Thursday, August 17, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Why Insurance to Value and Liability Limits are Always Wrong (and How to Fix That)
Tuesday, August 22, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
This class takes an in depth look at insuring for the “worse case scenario” for both personal and commercial clients. A recent study indicates that 47% of your clients are at least 27% underinsured. After taking this class, I think you will agree that almost 75% of your clients are more than 50% underinsured!! This class takes a look at the problems with advice we have been giving our clients for 50 years!
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Mastering Business Income: Tools & Tips to Keep Insureds Flush
Tuesday, August 22, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Many insurance pros know it’s the (indirect) loss after the (direct) loss that kills the business. Unfortunately, many lack an understanding of Business Income and related coverages to the point where such may not even be offered to an insured! This course is designed to dive deep into this essential coverage and prove to agents why it may be the most important insurance a business can have.
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An Hour with Dave: Coverages That Keep a Business Income Loss From Bankrupting You
Wednesday, August 23, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The direct damage event (think fire or hurricane) has come and gone. Your insured is now faced with a new dilemma: how to keep the money flowing or risk losing the business. This course reviews essential coverages to keep your insured from going bankrupt including Business Income, Extra Expense, loss of utility services, spoilage and more.
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Planting the Seed: Agent Strategies to Get and Keep Agribusiness Insureds
Thursday, August 24, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
In order to reduce the thought of insurance as a commodity, the agent MUST enhance the value they bring to the agribusiness insurance buyer. This course will review the risk management process as well as available coverage forms and endorsements that allow agents to tailor the risk finance tool of insurance.
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Employment Practices Liability - A Coverage No Business Can Afford to Be Without
Wednesday, September 13, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
This course addresses many employment-related liability exposures faced by today’s employers: discrimination and harassment claims by employees and third parties, employee privacy concerns, retaliation claims, wage and hour claims and more. We will discuss the employment-related exposures and what features to look for in an Employment Practices Liability (EPL) policy.
|
Certificates of Insurance and the Coverage Issues that Go With Them
Thursday, September 14, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
|
Certificates of Insurance and the endorsements often requested with them cause many problems for insurance agents trying to help commercial clients. We will review the things to consider before issuing a certificate and discuss ways to avoid some of the common problems and errors. We will discuss Additional Insureds, Waiver of Subrogation and some of the requests frequently made of agents.
|
Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Thursday, September 14, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
Commercial Property: Recent Changes and Crucial Concepts
Monday, September 18, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
The Insurance Services Office’s (ISO) latest additions to its Commercial Property forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
|
Flood Insurance, FEMA, and the NFIP
Tuesday, September 19, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course follows the general curriculum for flood insurance training as set forth by FEMA. Completion of this course will satisfy FEMA’s 3-hour Basic Flood Insurance Course requirement for agents to sell flood insurance. This course incorporates discussion on recent changes with the NFIP as well as many general principles of flood insurance.
|
An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, September 20, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
|
Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
|
All-Things Ethics: Agent Obligations, Standards, Authority and More
Thursday, September 21, 2023
8:00 a.m. - 11:00 a.m.
3 Ethics Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
This course uses a variety of scenarios to assist agents in ethical decision making. We will review several examples of agent obligations to insureds, carriers and others. We will discuss agency standards with regards to ethics, agent authority as perceived by others, and a variety of other situations.
|
The Bad Thing Happened: Handling Commercial Claims & Coverage Disputes
Thursday, September 21, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course looks at several common commercial lines insurance policies and examples of actual claims that challenged the coverage (or lack thereof) provided. Agents who take this course will gain expertise in various coverage scenarios and be better positioned to advocate for the insured not if but when the bad thing happens.
|
More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market
Monday, September 25, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credit
Instructed by Kym Martell
Members $40
Non-members $60
|
This course is designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues.
|
Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Tuesday, September 26, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
|
This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
|
An Hour with Dave: Fast Facts About Flood
Wednesday, September 27, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
Join David Thompson, CPCU, as he takes you down “life in the fast lane” looking at some of the most important aspects of the National Flood Insurance Program. Topics will include: the new Risk Rating 2.0, 30-day wait, private flood insurance, other structures, the HFIAA surcharge, the loss of grandfathering, and the new “glide path” for rating.
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Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, October 5, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
|
To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
|
Covering Online Fraud and Employees Who Turn Out to Be Crooks
Thursday, October 5, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course discusses two of the coverages available under commercial crime policies, with a focus on the Insurance Services Office (ISO) Commercial Crime program. We will begin with a discussion of the difference between Discovery and Loss Sustained coverage triggers. We will discuss Employee Theft coverage, the use of Employee Theft coverage to satisfy ERISA requirements and how the Employee Dishonesty coverage in the BOP differs from the Employee Theft Coverage in the Crime program. We will move on to a discussion of Computer and Funds Transfer Fraud including adding coverage for Fraudulent Impersonation/Social Engineering losses.
|
An Hour with Sam: A Numbers Game - Mastering the Coverage Symbols in a Business Auto Policy
Wednesday, October 11, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
|
The Insurance Services Office (ISO) Business Auto Coverage Form (CA 00 01 11 20) is an incredibly important risk finance tool for many insureds. Agents MUST understand this policy’s Coverage Symbols and how they are essential to the process of constructing adequate coverage. Whether your insured uses large trucks, pickups, private passenger autos, a keen understanding of this coverage form begins with the Coverage Symbols.
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Bots, Crypto, Weed and Other Risks You Never Imagined Insuring (But Here We Are)
Thursday, October 12, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
|
Big data is watching your every move. Virtual currencies are powering transactions globally. Cars are driving themselves, stuff orbiting the earth can actually hurt you, genetically modified animals and marijuana are everywhere. This mind-blowing course discusses these and many other exposures that just recently would’ve seemed too futuristic to even exist (much less create an insurance concern) but here we are!
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Lurking: Surprises In the Contractor’s CGL Policy & Endorsements to Watch Out For
Tuesday, October 17, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
This course examines a variety of Commercial General Liability policy features and endorsements that are sometimes added. We will focus on the effect these features and endorsements have on a contractor’s insurance program. While most of the endorsements discussed are reductions in coverage, some are important enhancements.
|
Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Thursday, October 19, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
|
Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
|
“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Tuesday, October 24, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
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This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
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Why Good People Do Bad Things: A Deep Dive Into Agency Ethics
Tuesday, October 24, 2023
12:00 p.m. - 3:00 p.m.
3 Ethics Credits
Instructed by Terry Tadlock
Members $40
Non-members $60
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Join agency principal and long-time insurance educator Terry Tadlock as he reviews the reasons why an agency’s leadership, culture and perception of ethical conduct often cause agency staff to make bad decisions with potentially devastating consequences for insureds.
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An Hour with Dave: All-Things Ordinance or Law (Personal and Commercial)
Wednesday, October 25, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $40
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While many insurance pros are familiar with the term “Ordinance or Law”, many don’t have a keen understanding of its role in a homeowners or commercial property policy. This course reviews examples of ordinances and laws regarding damaged structures, the policy exclusions for compliance exposures as well as methods to insure them.
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Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Thursday, October 26, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
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Growing Good Insurance: Using Property & Liability Endorsements to Fortify Farm Risks
Tuesday, October 31, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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This presentation will concentrate on the Insurance Services Office (ISO) Farm Property and Liability Coverage Forms and vital endorsements necessary for most clients involved in an agribusiness operation.
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Flood Insurance, FEMA, and the NFIP
Wednesday, November 1, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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This course follows the general curriculum for flood insurance training as set forth by FEMA. Completion of this course will satisfy FEMA’s 3-hour Basic Flood Insurance Course requirement for agents to sell flood insurance. This course incorporates discussion on recent changes with the NFIP as well as many general principles of flood insurance.
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An Hour with Dave: Coverages That Keep a Business Income Loss From Bankrupting You
Wednesday, November 1, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
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The direct damage event (think fire or hurricane) has come and gone. Your insured is now faced with a new dilemma: how to keep the money flowing or risk losing the business. This course reviews essential coverages to keep your insured from going bankrupt including Business Income, Extra Expense, loss of utility services, spoilage and more.
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Inflation and Personal Lines: Helping Insureds Understand Why It Matters and What to Do
Thursday, November 2, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
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Personal lines insurance consumers know the pinch of inflation on seemingly all goods and services. What’s the impact on personal insurance rates and coverage? This course reviews several factors as to how inflation across other industries impacts personal insurance and how to explain this to insureds. We’ll discuss options in various policies that can help insureds avoid underinsurance and help agents avoid E&O claims stemming from underinsurance situations.
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Ethical Dilemmas in Insurance and the Responsibilities of Agents
Thursday, November 2, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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This course begins with an overview of ethics and various approaches to ethical decision-making. We will discuss the responsibilities of the insurance producer to prospects and clients, insurance carriers, and to third parties. Throughout the course, we will discuss various ethical dilemmas insurance producers face and possible solutions.
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Marriage, Kids, Money, Assisted Living and Everything Between: Home and Auto Exposures For Life
Thursday, November 9, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
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This course looks at several common home and auto policy concerns which may escalate during certain times of the insured’s life cycle. Issues created by marriage (and its dissolution), having kids, making money, college, roommates, stuff in storage, entity ownership of property, assisted living and other exposures are reviewed.
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Chris Amrhein’s “Adventures in Aging”: Medicare and Other Retirement Healthcare Solutions
Thursday, November 9, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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Medicare is coming (or for many, it’s already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Medicare and other healthcare solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
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Commercial Property: Recent Changes and Crucial Concepts
Tuesday, November 14, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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The Insurance Services Office’s (ISO) latest additions to its Commercial Property forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
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Mastering Business Income: Tools & Tips to Keep Insureds Flush
Tuesday, November 14, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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Many insurance pros know it’s the (indirect) loss after the (direct) loss that kills the business. Unfortunately, many lack an understanding of Business Income and related coverages to the point where such may not even be offered to an insured! This course is designed to dive deep into this essential coverage and prove to agents why it may be the most important insurance a business can have.
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An Hour with Nicole: Why Personal Lines Deductibles Always Confuse Insureds
Wednesday, November 15, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
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Deductibles are commonly understood when agents sell and service a policy. However, applying deductibles to a loss may work a little differently than insureds (and sometimes agents!) expect. This course uses several examples to fortify an agent’s understanding of both general and unique applications of deductibles in common personal lines policies.
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More Money, More (Insurance) Problems? Mastering P&C Coverage for the Affluent Market
Monday, November 27, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credit
Instructed by Kym Martell
Members $40
Non-members $60
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This course is designed to take an in-depth look into the affluent/high-net-worth marketplace and the challenges posed by the unique exposures and lifestyles. Discussion will focus on their needs and some of the most frequently overlooked coverage gaps, as well as the underwriting and risk management issues.
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Cyber Coverage: Protecting Your Insureds From Hackers, Liars, & Really Bad Bots
Tuesday, November 28, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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The technology upon which today’s business depends creates new exposures for our insureds. We will examine the most common first and third-party exposures, including the laws concerning privacy and security of personal information and the effect they can have on our insureds. We will review some of the coverages available in the Cyber insurance market and discuss things to consider when selecting a product.
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Leadership and Liability: Insuring Executive Risk
Wednesday, November 29, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Steven Lyon
Members $40
Non-members $60
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Sometimes referred to as Management Liability coverages, this class will explore the importance of protecting your executives as they operate at home and around the world. Some of the policies to be analyzed include Directors & Officers Liability, Employment Practices, Fiduciary Liability, and Kidnap & Ransom protection. Since most of these policies have claims made triggers, we will explore the significant terms and condition that trigger coverage and/or prevent coverage from applying. Don’t let your executives leave home without these coverages!
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An Hour with Sam: The Policy's Position on Home-Sharing and How to Handle It
Wednesday, November 29, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
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The goal of this course is multifaceted. We will review reasons why our personal lines clients wish to participate in sharing activities. We will discuss concerns that exist when our clients offer their property and/or use property of others via popular web-enabled services such as VRBO, Airbnb and similar platforms. We’ll explore the most commonly-used homeowner coverage form and the endorsements introduced for these exposures. Finally, we’ll glance at the personal auto policy as well as watercraft and recreational vehicle coverage forms to better understand coverage issues that may arise when these items are shared with others.
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Homeowners Deep-Dive: What You Need to Know About the Most Recent Forms
Tuesday, December 5, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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After many years in the making, the Insurance Services Office’s (ISO) latest edition of its Homeowners forms contain numerous features not seen in prior editions. Insurance pros who take this course will dive deep into the forms and gain expertise on many features including some that benefit the insured and some that don’t.
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Planting the Seed: Agent Strategies to Get and Keep Agribusiness Insureds
Tuesday, December 5, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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In order to reduce the thought of insurance as a commodity, the agent MUST enhance the value they bring to the agribusiness insurance buyer. This course will review the risk management process as well as available coverage forms and endorsements that allow agents to tailor the risk finance tool of insurance.
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An Hour with Nicole: Everything You Need to Know About Insuring Work-From-Home Exposures
Wednesday, December 6, 2023
1:00 p.m. - 2:00 p.m.
1 CE Credit
Instructed by Nicole Broch
Members $25
Non-members $45
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Working from home has become a staple of employment in America. Whether the “WFHomer” is doing so on behalf of an employer or running his/her own business, reliance on the homeowners policy is risky. In this course we’ll look at the unendorsed ISO Homeowners Forms for coverage, exclusions, and available endorsements. Personal lines pros who understand the limits of the homeowners forms and ask the right risk analysis questions of their clients will help prevent errors and omissions claims, increase customer retention, and add value to their clients’ insurance portfolios.
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Claims That Will Convince Your Insured to Enhance Their Homeowners Coverage
Thursday, December 7, 2023
8:00 a.m. - 11:00 a.m.
3 CE Credits
Instructed by Nicole Broch
Members $40
Non-members $60
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To save a few bucks, consumers are quick to strip off valuable coverage from their homeowners policy and/or buy coverage that doesn’t match their exposure. This course will review several claims and coverage examples agents can use to talk their insureds through the importance of adequate homeowners coverage and endorsements to make the policy as broad as possible.
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“Wait…What the #^&* Just Happened?!” Fourteen Personal Lines Issues To Know Before It’s Too Late
Thursday, December 7, 2023
12:00 p.m. - 3:00 p.m.
3 CE Credits
Instructed by Scott Treen
Members $40
Non-members $60
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This course dives deep into common personal lines policies to pull out fourteen frequently misunderstood coverage issues. Insurance pros who attend this course will gain valuable insight into these issues, how they could create a problem at claim time and strategies to ensure they don’t.
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All-Things Ethics: Agent Obligations, Standards, Authority and More
Tuesday, December 12, 2023
12:00 p.m. - 3:00 p.m.
3 Ethics Credits
Instructed by Steven Lyon
Members $40
Non-members $60
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This course uses a variety of scenarios to assist agents in ethical decision making. We will review several examples of agent obligations to insureds, carriers and others. We will discuss agency standards with regards to ethics, agent authority as perceived by others, and a variety of other situations.
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An Hour with Dave: Fast Facts About Flood
Wednesday, December 13, 2023
1:00 p.m. - 2:00 p.m.
Members $25
Non-members $45
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Join David Thompson, CPCU, as he takes you down “life in the fast lane” looking at some of the most important aspects of the National Flood Insurance Program. Topics will include: the new Risk Rating 2.0, 30-day wait, private flood insurance, other structures, the HFIAA surcharge, the loss of grandfathering, and the new “glide path” for rating.
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Certificates of Insurance and the Coverage Issues that Go With Them
Thursday, December 14, 2023
8:00 a.m. - 11:00 a.m.
Members $40
Non-members $60
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Certificates of Insurance and the endorsements often requested with them cause many problems for insurance agents trying to help commercial clients. We will review the things to consider before issuing a certificate and discuss ways to avoid some of the common problems and errors. We will discuss Additional Insureds, Waiver of Subrogation and some of the requests frequently made of agents.
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Chris Amrhein’s “Adventures in Aging”: Social Security & Other Retirement Income Solutions
Thursday, December 14, 2023
12:00 p.m. - 3:00 p.m.
Members $40
Non-members $60
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Retirement is coming (and for many has already arrived!) Join veteran insurance educator Chris Amrhein as he shares his own adventures with Social Security and other retirement income solutions for seniors. He’ll discuss eligibility, enrollment, changes, costs, benefits, limitations and just about everything else. Whether the information is for the benefit of your clients, your family, and/or yourself, you’ll be ready!
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