Blog Posts

Before You Record: What Insurance Agencies Should Know About AI Transcription Tools

AI transcription tools are becoming increasingly common in business meetings, client interactions, and virtual conferences. While these tools can help to improve efficiency and documentation, they also create new privacy, security, and operational considerations for insurance agencies.

How do AI transcription tools work?

AI transcription tools capture audio from a meeting or call and typically process it through cloud-based systems that convert speech into text. Unlike traditional transcription software, many AI-powered tools also analyze the conversation to generate summaries, action items, and other insights. Some tools use voice characteristics to identify speakers by creating voiceprints, which may raise additional privacy and consent considerations.

How accurate are they?




Read More

Traffic Violations and Auto Insurance Rates

A lot of you know much of this information but many of you might not. Nationally, the average premium rate is going up about 3%. That’s without traffic violations on a record.  

So knowing what a ticket costs in insurance terms is kind of important. 

Read More

Congress Looks at Making Staged Crash a Federal Crime

A bill has been introduced in the U.S. Senate to make a staged auto crash with a commercial truck a federal crime. It is called the Staged Accident Fraud Prevention Act (S. 5058).

 

Read More

Risk Management Tips for Insurance Agents During Catastrophe (CAT) Season

In recent years, catastrophic weather events have continued to increase in frequency and severity. While past hurricanes have highlighted recurring coverage misconceptions, today’s market environment presents an even greater challenge for insurance agents: proactively managing client expectations before a loss occurs while maintaining strong E&O defensibility.

Hurricanes and other CAT events consistently expose gaps in coverage, misunderstandings about policy provisions, and breakdowns in communication. These issues can quickly evolve into uninsured losses – and ultimately, E&O claims against the agent.

Read More

The Gender Paycheck Gap Still Growing?

MyPerfectResume says all kinds of things have changed for women in the workplace in the last 25 years. Median income in the last quarter century has gone up, doubling from $493 per week in 2000 to $1,089 in 2025. 

In 2000, women made 77 cents for every dollar earned by men. That figure in 2025 hit 82 cents. The yearly earnings gap, however, grew from $7,696 in 2000 to $12,324 last year. 

Read More

Rules of the Road

August is National Traffic Awareness Month, making it a timely opportunity to remind auto insurance clients that safer driving habits can protect lives, reduce claims, and help keep insurance costs in check. Roadway deaths have eased from recent pandemic-era highs, but the most recent national estimates still show tens of thousands of people dying in U.S. traffic crashes each year, while distraction, speeding, impairment, and seat belt nonuse remain major safety concerns. 

Insurance companies set auto rates through a complex risk-assessment process that considers factors such as driving record, claims history, location, vehicle type, repair costs, and broader loss trends. Clients cannot control every rating factor, but they can influence one of the most important: how safely they drive. Avoiding tickets, crashes, and claims can support a stronger risk profile over time. 

Read More

Progressive Passes State Farm as the Biggest Auto Insurer

An analysis by S&P Global Market Intelligence has Progressive overtaking State Farm as the nation’s largest private passenger auto insurer. Progressive’s direct written premiums for the 12 months ending March 31, 2026 hit $70.2 billion. 

That’s approximately $1.5 billion more than State Farm’s figure of $68.7 billion. The company has been the top auto insurer since 1942. That means this is the first time since World War II that State Farm isn’t the biggest auto insurer of them all. 

Read More

M&A Activity - Continuing to Slow

OPTIS Partners tracks mergers and acquisitions. The company notes the numbers dropped 8% in the first half of 2025 when compared to the first half of 2024. There were 319 of them compared to 2024’s figure of 345. 

The second quarter saw the most activity with 168 deals. That’s up 11% over 2024’s second quarter. 

Read More

AI Chatbots in Insurance Agencies: Where Efficiency Ends and Exposure Begins

AI chatbots are quickly becoming part of the modern insurance agency. From answering routine customer questions to assisting with internal workflows, these tools offer a practical way to help improve responsiveness and streamline operations. Used thoughtfully, they can enhance the client experience and allow agency personnel to focus on more complex, value-driven work.

At the same time, agencies should approach this technology with caution. Insurance remains a highly regulated industry, and the duties of a licensed agent do not change simply because a task is performed by a chatbot instead of a person. A key point worth emphasizing is that a chatbot’s capability does not define its appropriateness. Just because a chatbot can perform a function does not mean it should – particularly when that function involves professional judgment.

Read More

Special Report — Insurance & Extraterrestrial Life

The United States government recently released a bunch of UFO files. They contain information on people claiming to have seen alien spacecraft, aliens or both, sightings throughout history and federal, state and local officials with similar claims. 

That leads one to ponder a number of issues surrounding the sightings. Since this is an insurance publication, our first look is insurance. 

Read More

A 2026 Concern — Business Owners Rethinking Insurance

Nationwide took a small and mid-sized business survey at the end of 2025 and asked businesses to look into 2026. The survey found businesses to be optimistic about 2026 though many were worried about rising costs and pressures in the workplace. 

Costs have risen and pressures continue. 

Read More

Three Habits That Strengthen Client Relationships

Insurance has always been a people business, but today’s clients expect more than friendly service. They want clear communication, relevant advice, and confidence that their agent understands what matters most to them. The firms that stand out are often the ones that build a few strong habits into everyday client interactions. Here are three that can make your client experience more personal, more proactive, and more valuable.

1. Pay attention to the details that matter

Read More

Ransomware Attacks Growing

The insurer Travelers says ransomware attacks in the first quarter of 2026 were very close to an all-time record for a quarter. There were 2,405 reported ransomware attacks just 2% off of the record that was set in the fourth quarter of 2025. It was up 7% over the fourth quarter of 2024. 

Sadly — and very frightening — Travelers notes ransomware claims grew by 80% between 2022 and now. 

Read More

Driving in the U.S. — it's a Jungle Out There

Nationwide released a survey a few weeks ago that perfectly fits the now, annual, vacation season in the United States. It’s not a pretty picture. 

Mark McGhiey is the Commercial Risk Management Leader at Nationwide. He said some important conclusions were reached in the survey. 

Read More

Marketing Through a Softening Economy: A Modern Playbook for Insurance Professionals

When market conditions tighten, marketing should become more disciplined—not disappear. Insurance professionals are navigating higher client expectations, heavier rate pressure, and increased competition for attention. Pulling back entirely can weaken visibility at the very time clients need guidance and reassurance. 

A better approach is to focus on efficient, high-impact activity. In a slower economy, the goal is to protect your brand, strengthen relationships, and concentrate on marketing efforts that support retention, referrals, and profitable growth. The following ideas are practical ways to stay visible without overspending.

Read More

Insurance Through Life’s Big Moments

Late spring and summer are packed with milestone moments—graduations, weddings, moves, and new beginnings. For insurance professionals, these events create natural opportunities to start timely, helpful conversations with clients. A quick social post, a short newsletter feature, a personalized email, or a phone call can go a long way in helping clients understand how major life changes may affect their insurance coverage and protection needs. 

Here are a few timely examples to discuss with clients:

Read More

Daylight Saving Time — Let’s Make it Permanent?

A couple of weeks ago the House Energy and Commerce Committee passed the Sunshine Protection Act by a 48-1 vote. If it passes the House, and if it manages to work its way through the Senate, President Trump will likely sign it into law. 

And there’s a good chance all of that will happen. Both the House and Senate have made this a bipartisan effort. The House has 32 cosponsors and in the Senate there are 18. 

Read More

Employee Fraud — Large Companies Hit Hard

A survey of risk managers at companies with at least $500 million in annual revenue, found 80% of them experiencing employee theft, fraud and embezzlement. The report notes threats driven by AI is melding with traditional schemes. 

Billing fraud tops the list for 36% of the respondents. Check fraud impacted 23% of the firms and 19% cited payroll fraud as the top issue. Cash and non-cash theft sat at 23%. 

Read More

Spring is Here — Plant the Seeds for Sales Growth

Spring is the season for prep. Gardeners plan, gather supplies, and put in the work now to enjoy results later. 

They review what worked, choose what to plant, start seedlings, and take inventory. Then it’s time to till, fill, and plant. 

Read More

PG&E's Continuous Monitoring Center — Can it Prevent Wildfires?

At the start of Wildfire Awareness Month (isn’t that something we should be aware of every month?) PG&E has introduced new technology into its wildfire prevention efforts. The company says its new Continuous Monitoring Center will assist in finding problems on the power grid. 

PG&E vice president of wildfire mitigation, Andrew Abranches notes the new Continuous Monitoring Center will look for sparks, outages and ignition and other problems on the power grid before they become a dangerous wildfire. 

Read More

Upcoming Events

Wed Sep 2, 2026Cyber Insurance and the High Cost of Inaction
Category: Featured Webinars
Wed Sep 9, 2026Tech Connect
Category: PIA National Events
Thu Sep 10, 2026Summer Leadership Series
Category: PIA National Events
View Full Calendar

Thank You to Our 2026 Partner