The course will discuss the insurance buyer’s/consumer’s perceptions of the activities and operation of insurance coverages from a legal, ethical standard of care and coverage perspective. Practical inquiry into techniques an agency can use to develop understanding of the ethical responsibilities an agents and agency staff rules and helps maintain quality and productivity of the business. 

Instructor: Kathy Fraley, CIC, CPIW, CPIA

Webinar Cancellation policy: notices may be received in writing up to 7 days prior to the scheduled webinar and are transferrable to 1 future webinar only. No shows from attendance reports on the day of the webinar will not be refunded and if the no show had a balance due, they will be invoiced accordingly. Sorry - No exceptions.

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