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WOW Customer Service 4 Week Training - Spring 2026
Thursday, April 16, 2026, 1:30 PM CDT
Category: PIA National Events

Calling All Insurance Customer Service Professionals Who Want to WOW Their Clients!

Do you give "WOW" customer service? Impress your clients to boost retention, cross sales, referrals, and reviews. 

Attend Four (4) 90 Minute Training Sessions to get the best tools to be ridiculously amazing at your role! Make your job easier with new tools. 

All sessions are at 2:30 pm ET.  
o Week 1/April 16: Customer Service Philosophies
o Week 2/April 23: 10 Ways to WOW Your Clients Part 1
o Week 3/April 30: 10 Ways To WOW Your Clients Part 2
o Week 4/May 7: Handling an Upset Customer & Time Management

Get the digital workbook with scripts, meet other professionals and interact with the APP training team! Giveaways and prizes on each session! All sessions are also recorded but we strongly encourage live participation.

 

REGISTER NOW

Customer Service Training Will Cover:
-Tracking Customer Satisfaction
-Relish in Phone Call Reviews
-Service Team Incentive Plans
-Anatomy of a Service Call
-10 Things To Never Say
-Wow Callers with WOW Greetings
-Customer Payments & Price
-Rounding, Referrals, & Reviews
-First Call Resolution
-Follow Up & Follow Through
-Handling An Upset Customer
-Finding WoW Moments
-Documentation Delights
-Managing Your Time Seamlessly
-Client Prioritization

Upcoming Events

Tue Apr 21, 2026CPIA 2 (Implement for Success)
Category: CPIA
Thu Apr 23, 2026PIA Connection Live Event - Special Order Insurance: Complexity Creates Opportunity
Category: PIA National Events
Thu Apr 23, 2026WOW Customer Service 4 Week Training - Spring 2026
Category: PIA National Events
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Thank You to Our 2026 Partner

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